Shipping & Return Policy
artterra makes the purchasing process simple and enjoyable for art collectors by offering free shipping to anywhere in Canada with purchases over $150, and we ship anywhere in Canada or the United States. We work with a shipping company that delivers the work safely and quickly right to your door, with tracking and updates.
Our standard shipping usually takes between 3-9 business days but can take longer during the holiday season and unforeseen natural disasters.
We value sustainability and keeping a low carbon footprint, so once you purchase artwork, it is shipped directly from the artist to you. This means that the artwork we sell is shipped way less than traditional retail models, that often ship items numerous times before reaching the buyer.
Please note that in some cases it can take up to a week for an artwork to be shipped.
We occasionally ship artwork to outside US and Canada upon request. In order to arrange custom shipping, please contact us and we can help you with a quote.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the artwork must be clean, undamaged and in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us here or at firstname.lastname@example.org. If your return is accepted, We'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs are the responsibility of the buyer.
You can always contact us for any return questions here or at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as customized framing and prints), and digital products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.