🌱 Sustainable Practices: 

We value sustainability and keeping a low carbon footprint, so once you purchase artwork, it is shipped directly from the artist to you. This means that the artwork we sell is shipped way less than traditional retail models, that often ship items numerous times before reaching the buyer. 

We advise our artists on sustainable packaging choices to reduce the use of plastic and we donate 2% of your purchase to cleaning the oceans and other environmental organizations to offset our carbon footprint. You can learn more about that here. 

Air shipping emissions are anywhere between 10 and 20 times higher than emissions from ground shipping. We use ground shipping when available for our artist's location to reduce emissions.

Shipping Policy:

artterra simplifies and enhances the art purchasing experience for collectors by offering free shipping on orders over $150* to anywhere in Canada and the USA. Our shipping process is efficient and secure, as we partner with companies that ensure safe and prompt delivery right to your doorstep, complete with tracking, insurance and regular updates.

*Please note that for artwork created by indigenous artists, our standard offer of free shipping does not apply. Shipping costs for these unique pieces are calculated at checkout. This exception is due to the special requirements and handling needed for the indigenous artists' work, ensuring each piece is delivered with the care and respect it deserves. 

Our standard shipping usually takes between 3-9 business days but can take longer during the holiday season and unforeseen natural disasters. 

Please note that in some cases it can take up to three weeks for an artwork to be shipped. 

We occasionally ship artwork to outside US and Canada upon request. In order to arrange custom shipping, please contact us and we can help you with a quote.  

Returns: 

We have a 7-day return policy on purchased artwork, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, the artwork must be clean, undamaged and in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us here or at info@artterra.ca. If your return is accepted, We'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs are the responsibility of the buyer. 

You can always contact us for any return questions here or at info@artterra.ca.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 

Some items, such as custom products (which encompass customized framing and prints), are ineligible for return. If you have any questions or concerns regarding your particular item, please contact us.

Returns on sale items or gift cards are not accepted.

Additionally, given the digital format of products like workshops, courses, participation fees, and similar offerings, we cannot offer refunds as all sales of these items are conclusive and non-refundable.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.